Commitment

At Salus Cura, we commit to the highest standard of quality in disability management services.

Standards Of Service

We take pride in our commitment to quality by working to the following standards:

Internal practices and guidelines for individual companies will be respected.
Billing practices for individual companies will be respected.
Clients will be contacted within 2 business days of referral.
The initial client visit will take place within 5 business days for Early Intervention visits.
The initial client visit will take place within 10 business days for Long Term Disability visits.
Reports will be completed within 5 business days of the client visit.
Telephone calls and email correspondence will be returned within 24 hours.

Code of Ethics

Salus Cura has become a reputable disability management company for our ethical approach to rehabilitation and our respect of the following codes:

Canadian Code of Ethics for Rehabilitation Professionals

The full code is available on the Vocational Rehabilitation Association of Canada website, but the following selection summarizes the principles of the code.

The fundamental spirit of respect and caring is the philosophical basis of the Canadian Code of Ethics for Rehabilitation Professionals. The ethical principles are described as:

(a) Respect for the dignity, rights and autonomy of persons.

This principle, with its emphasis on moral rights, should be given the highest weight except in circumstances in which there is a clear and imminent danger to the physical safety of any person.

(b) Responsible caring for the best interests of persons.

This principle generally should be given the second highest weight. Responsible caring requires competence and the obligation to do no harm and should be carried out only in ways that respect the dignity of persons.

This principle generally should be given third highest weight if the principles are in conflict. However, in rare circumstances, values such as openness and straightforwardness may be subordinated to the principles of Respect and Responsible Caring.

(d) Responsibility to society.

This principle should be given the lowest weight when it conflicts with one or more of the other ethical principles. When a person’s welfare appears to be in conflict with the benefits to society, it may be possible for the professional to serve both, but, if this is not possible, the respect and well being of the individual must take priority over that of society.

Code of Professional Ethics for Certified Rehabilitation Counsellors

The full code is available on the Commission on Rehabilitation Counselor Certification (CRCC) website, but the following selection summarizes the principles of the code.

Rehabilitation counsellors are committed to facilitating the personal, social, and economic independence of individuals with disabilities. In fulfilling this commitment, rehabilitation counsellors recognize diversity and embrace a cultural approach in support of the worth, dignity, potential, and uniqueness of individuals with disabilities within their social and cultural context. They look to professional values as an important way of living out an ethical commitment. The primary values that serve as a foundation for this Code include a commitment to:

Respecting human rights and dignity;
Ensuring the integrity of all professional relationships;
Acting to alleviate personal distress and suffering;
Enhancing the quality of professional knowledge and its application to increase professional and personal effectiveness;
Appreciating the diversity of human experience and culture; and,
Advocating for the fair and adequate provision of services.

These values inform principles. They represent one important way of expressing a general ethical commitment that becomes more precisely defined and action-oriented when expressed as a principle.

The fundamental spirit of caring and respect with which the Code is written is based upon six principles of ethical behavior:

Autonomy: To respect the rights of clients to be self-governing within their social and cultural framework.
Beneficence: To do good to others; to promote the well-being of clients.
Fidelity: To be faithful; to keep promises and honor the trust placed in rehabilitation counselors.
Justice: To be fair in the treatment of all clients; to provide appropriate services to all.
Nonmaleficence: To do no harm to others.
Veracity: To be honest.

Privacy Policy

At Salus Cura we recognize that client confidentiality and privacy of information is of utmost importance. Clients, employers, and various professionals entrust in us confidential information necessary in the rehabilitation process. We therefore ensure that all communications and practices at Salus Cura are conducted in confidence with respect to the privacy of all parties.

We adhere to the principles outlined in the Personal Information Protection and Electronic Documents Act. The full version of the act can be found at the Office of the Privacy Commissioner of Canada, where it is also summarized as follows:

Organizations covered by the Act must obtain an individual's consent when they collect, use or disclose the individual's personal information. The individual has a right to access personal information held by an organization and to challenge its accuracy, if need be. Personal information can only be used for the purposes for which it was collected. If an organization is going to use it for another purpose, consent must be obtained again. Individuals should also be assured that their information will be protected by specific safeguards, including measures such as locked cabinets, computer passwords or encryption.